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Discussion of Apology Laws and Setting Realistic Expectations

July 8, 2014
1:00 PM - 2:00 PM
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July 8, 2014
1:00 PM - 2:00 PM

Apology laws are troublesome to navigate for many long term care providers. Join us for a discussion on how to best position your facility.

During this complimentary live webinar we will discuss:

  • Setting realistic expectations during the marketing and admission process
  • Communicating with the family as the resident's condition changes or after an unusual incident
  • Discussions with the family following the resident's death
  • Apologizing to the family – does "sorry" work?

Events Contact

 
Heather Stripling
T: 205.250.8332
  Email Professional

Speaker

 
Joshua Powers
T: 423.209.4137
  Email Professional

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