Jillian is the Director of Knowledge Management (KM) and Research at Baker Donelson, overseeing a team of KM and research professionals and working closely with the Firm's lawyers, clients, and business services professionals. Drawing upon her 16 years of experience in the legal knowledge and research field, Jillian manages KM, research, and information services for all practice areas firm-wide, with a particular focus on the use of knowledge resources, application of legal technology across hundreds of subscriptions, and development of innovative solutions that add value to the practice and business of law. She has also successfully implemented process improvements within the research function to increase adoption, enhance productivity, and optimize cost savings for the Firm. Jillian leads initiatives in KM, ensuring that the Firm's knowledge resources are effectively utilized and integrated into legal workflows to increase the quality, consistency, and efficiency of the work performed for clients.
Jillian and her teams, KM and BakerResearch, are members of the Firm's Client Solutions Group (CSG), an industry-leading and cross-functional in-house team with subject matter experts in legal project management, pricing, knowledge management, research, practice technologies, matter data/reporting and alternative staffing solutions.